All returns must be postmarked within 21 days of the purchase date. All returns must be returned in the same condition that it was received and with all original tags and labels. Must be returned in the same box that it was received in.
Return Process
To return an Item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number and a shipping label via email. After receiving a RMA number and shipping label, place the item securely in its original packaging and then mail your return to the following address;
Indiana Army Surplus
ATTN: Returns
3714 16th St
Bedford, IN. 47421
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Exceptions
PLEASE NOTE
- A 20% restocking fee will be charged for all returns.
- Sale items are FINAL and cannot be returned
- Shipping charges are NON-REFUNDABLE.
- Firearms are non-refundable.
If you have Questions concerning our return policy, please contact us at;
812-275-2801
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded
Contact us at ([email protected]} for questions related to refunds and returns.